Your Privacy, Our Priority
At MAXES, we are committed to transparency and the responsible handling of your information. This policy explains what data we collect, why we collect it, and how we keep it secure. Your trust is the foundation of our partnership.
01
Introduction
This Privacy Policy applies to all information collected through our website (maxes.id), our software platform ('The Service'), and any related services, sales, marketing, or events. By using our services, you agree to the collection and use of information in accordance with this policy. This policy outlines our practices and your rights regarding your personal data.
02
What Information Do We Collect?
a. Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products, participate in activities on the Service (like requesting a demo), or otherwise contact us. This information typically includes: Full Name, Email Address, Phone Number, Job Title, and Company Name.
b. Customer Data Processed by The Service
As a user of the MAXES platform, you and your organization upload and process operational data ('Customer Data'). This may include asset details, maintenance records, inventory lists, and employee names associated with work orders. MAXES acts as a 'data processor' for this information. Your organization is the 'data controller' and owns this data. We will only access Customer Data upon your explicit request for support purposes and will never use it for our own marketing or advertising.
c. Information Automatically Collected
When you visit our website or use The Service, we may collect certain information automatically from your device. This may include your IP address, browser type, operating system, referring URLs, and usage data (such as feature usage, clicks, and session duration).
We collect personal information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products, participate in activities on the Service (like requesting a demo), or otherwise contact us. This information typically includes: Full Name, Email Address, Phone Number, Job Title, and Company Name.
b. Customer Data Processed by The Service
As a user of the MAXES platform, you and your organization upload and process operational data ('Customer Data'). This may include asset details, maintenance records, inventory lists, and employee names associated with work orders. MAXES acts as a 'data processor' for this information. Your organization is the 'data controller' and owns this data. We will only access Customer Data upon your explicit request for support purposes and will never use it for our own marketing or advertising.
c. Information Automatically Collected
When you visit our website or use The Service, we may collect certain information automatically from your device. This may include your IP address, browser type, operating system, referring URLs, and usage data (such as feature usage, clicks, and session duration).
03
How Do We Use Your Information?
We use the information we collect for various business purposes, including:
- To Provide and Maintain our Service: To create and manage your account, provide customer support, and ensure the platform's functionality.
- To Communicate with You: To send you administrative information, product updates, and respond to your inquiries.
- For Marketing and Promotional Purposes: To send you information about new features, special offers, and other news about our services.
- To Improve Our Services: To understand how our users interact with our platform, allowing us to improve user experience, develop new features, and enhance security.
04
Will Your Information Be Shared with Anyone?
We do not sell your personal information. We may share your information only in the following situations:
- With Your Consent: We may share your information for a specific purpose if you have given us your express consent.
- With Service Providers: We may share information with trusted third-party vendors (e.g., cloud hosting providers like AWS or Google Cloud, payment processors).
- For Legal Reasons: We may disclose your information where we are legally required to do so in order to comply with applicable law.
05
How Do We Keep Your Information Safe?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal and customer data we process. This includes data encryption in transit and at rest, access controls, and regular security assessments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
06
How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. Customer Data processed within The Service is retained for as long as your organization maintains an active subscription with us and will be securely deleted upon contract termination.
07
What Are Your Privacy Rights?
Depending on your location, you may have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. To make such a request, please contact us using the details provided below.
08
How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email our Data Protection Officer (DPO) at dpo@maxes.id or contact us by post at:
MAXES Software
Indonesia
MAXES Software
Indonesia